Reference

istana404 Privacy Policy For Your Account

The istana404 Privacy Policy shows how we handle your account details, phone verification, device data and payment records for DANA, OVO, GoPay and QRIS.

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PRIVATE HELP PATH

Get Clear Answers About Your Data

A direct account support route helps when you need to ask about a Privacy Policy point, an account record or a wallet-status message. Send your request through the support path connected to your account and include the phone number on the account, the relevant date and the subject of your request. We use those details to locate the correct record without asking you to share a wallet password.

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Account privacy

Ask how your phone number, sign-in events or device details are used. We can explain the relevant Privacy Policy section and the account step connected to your question.

Payment records

For a DANA, OVO, GoPay or QRIS record, include the payment route and reference shown in your account. We use that detail to check status without requesting wallet credentials.

Access requests

If you want a copy, correction or removal request considered, send it through account support. We may ask for account verification before discussing personal data or making a change.

HOW WE HANDLE DATA

Keep Your istana404 Privacy Choices Clear

Privacy work is tied to practical account steps: we limit access to data needed for account support, protect sign-in activity and keep payment records matched to the correct request.

Data handling

We use account and device details for sign-in, account support, security checks and payment-status matching. We do not treat your wallet password as a required record for DANA, OVO, GoPay or QRIS.

Cookie settings

Cookies may remember session or browser preferences so the account path works as you move between sign-in and the lobby. You can manage cookies through your browser settings.

Account security

Phone verification and sign-in checks help protect your account. If a device or access pattern looks unfamiliar, we may request an account step before discussing personal data.

Retention periods

We keep records only for as long as needed for the stated account, security, support or payment purpose, subject to applicable legal duties. Ask support which record your request concerns.

Who to contact

Use the support route inside your account for Privacy Policy questions. Include your account phone number and request subject, but never send a wallet password or full sign-in credential.

Request changes

You can ask us to access, correct or remove personal data where local law permits. We verify the account holder first, then explain what action can be taken.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the searches we hear most often before account access. They cover the data linked to phone verification, payment records, cookies, device checks and requests sent through account support. If your situation is different, use the contact route above and describe the record or account step you need us to examine.

It covers data connected with account opening, phone verification, sign-in activity, device and browser use, support messages, cookies and payment-status records for routes such as DANA, OVO, GoPay and QRIS.

We use the account phone number for account identification, phone verification, security checks and support matching. It helps us discuss the correct account without relying on a wallet password.

Yes. The Privacy Policy covers records showing a DANA, OVO, GoPay, QRIS, bank transfer or virtual account request, including the route and reference needed to check payment status.

Send a request through the support path inside your account. State whether you want access or correction, identify the relevant record and complete account verification where local law permits.

Cookies may retain session and browser preferences so your sign-in path works consistently. You can control them through browser settings, although changing cookies may affect account access steps.

We retain each record for the period needed for its account, security, support or payment purpose, alongside applicable legal duties. Ask support about the type of record you want checked.

You may send a removal request through account support. We verify the account holder and assess the request under applicable rules; removal is considered where local law permits.

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